The company carries out returns and exchanges in accordance with the Law of Ukraine “On Consumer Protection”.

🟫 Return and Exchange Period

Return or exchange of goods is possible within 14 days from the date the customer receives the order.

🟫 Conditions for Returning Goods of Proper Quality

Returns are possible provided that the product:

  • has not been used;
  • retains its original appearance;
  • includes the full set and original packaging.

Return shipping costs are covered by the customer.

🟫 Procedure for Returning Goods of Proper Quality

  1. Contact us and inform us about your intention to return the product.
  2. Send the product via a delivery service (shipping is paid by the customer).
  3. Provide the shipment tracking number and bank details for the refund.
  4. After receiving and inspecting the product, we will issue a refund or exchange within 3 business days.

🟫 Return of Defective or Damaged Goods

  1. Inform us about the issue with the product.
  2. Send the product and provide the shipment tracking number.
  3. After receiving the item, we inspect it and within 3 business days:
    • issue a refund, or
    • replace the product.

In this case, shipping costs are covered by the seller.

🟫 Method of Returning Goods

Returns are carried out via:

  • Nova Poshta

🟫 Refunds

Refunds are processed after the seller receives the returned goods:

  • to a bank card, or
  • via money transfer

Refund processing time — up to 3 business days from the date the parcel is received.

🟫 Additional Information

According to current legislation, certain categories of non-food goods of proper quality are not subject to return or exchange.
More details:
List of non-food goods of proper quality that are not subject to return or exchange.

📞 If you have any questions, please contact us using the contact information provided on the website.